Returns & Refund Policy

At G'Day Coffee, we want you to love every cup. If there's an issue with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging.

• Accompanied by your order confirmation or proof of purchase.

To request a return, please contact us at hello@gdaycoffee.co.uk. If your return is approved, we'll provide instructions on how and where to send your item.

Please note that returns sent to us without first contacting us may not be accepted.

If you have any questions about returns, we're always happy to help. Simply email hello@gdaycoffee.co.uk.

Damaged, Incorrect or Faulty Items

Please inspect your order as soon as it arrives.

If your order is damaged during delivery, faulty, or you've received the wrong item, please contact us as soon as possible with your order number and photographs of the issue where possible. We'll assess the problem quickly and arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

As coffee is a food product, certain items cannot be returned for hygiene and food safety reasons.

We cannot accept returns for:

• Opened or used bags of coffee.

• Freshly roasted coffee beans or ground coffee unless they are faulty or incorrect.

• Custom or personalised products.

• Gift cards. 

• Sale or clearance items (unless faulty).

If you're unsure whether your item is eligible for a return, please get in touch before sending it back.

Exchanges 

We do not offer direct exchanges.

If you would like a different product, please contact us first. Where appropriate, we'll advise you to return the eligible item and place a new order.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that your bank or card provider may take several working days to process the refund after it has been issued.

UK & EU Consumer Rights

If you are purchasing from the UK or European Union, you may have the legal right to cancel your order within 14 days of receiving your goods under applicable consumer protection laws.

However, this right does not apply to:

• Sealed food products (including coffee) once they have been opened or unsealed.

• Personalised or custom-made products.

• Any item that cannot be returned for hygiene or food safety reasons.

To exercise your right to cancel an eligible order, please contact hello@gdaycoffee.co.uk within 14 days of receiving your order. Returned items should be sent back within 14 days of notifying us.

Unless the item is faulty or incorrectly supplied, customers are responsible for return postage costs.

Once your return has been received and approved, we'll issue your refund using your original payment method, including the standard delivery cost where required by law.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Email: hello@gdaycoffee.co.uk

We'll always do our best to put things right and make sure you can get back to enjoying great coffee.